For trades · plumbers · HVAC · sparkies · roofers

For plumbers, HVAC,
electricians and roofers.

The industry where a missed after-hours call isn't a follow-up — it's a job the next tradie just booked.

Why this trade, specifically

The job goes to whoever picks up first.

You advertise a 24/7 line, but the calls that come in at 11pm ring out because you're asleep, on another job, or driving. The customer doesn't leave a voicemail — they hit back and dial the next name. Second Ring picks up in your business name, gets the job, and texts you before the next tradie has answered.

The concerns tradies always raise

Answered up front, in plain English.

Your 1300 number stays exactly as it is.

Nothing on your van, your invoices or your Google listing changes. No new number to remember, no porting, no downtime.

The agent answers in your business name, not ours.

To your customer it sounds like your office picked up — because as far as the phone line is concerned, it did.

Emergency jobs go to your mobile as a text within 60 seconds.

A text with the caller, the address, and what's happening — you're calling the customer back before their next Google search finishes loading.

You keep control — turn it off any time.

From your own handset, with the same three-digit code that switched it on. No app, no login, no support ticket.

Trade-specific questions

The three tradies always ask.

What does the agent actually say to my customers?

The agent answers in your business name — for example, “Good evening, Rowe Plumbing, how can I help?” — captures who is calling, where the job is, what's happening, and how urgent it is, and confirms you'll call back. You write the greeting; we say it, warmly and calmly, every time.

How does it know a real emergency from a quote request?

You tell us up front what counts as urgent for your trade — burst mains, no hot water in winter, a tripped board on a fridge full of stock. Anything that hits your rules gets texted to your mobile inside 60 seconds; quote requests roll into the daily summary.

What if the caller wants a price?

The agent gives your standard call-out and hourly figure if you've set one, or says you'll come back with a quote after a quick look at the job. Never a number you haven't approved.

For plumbers, HVAC,electricians and roofers.